KINGROCK / Support and warranty

Here for you after your purchase.

Need help with an order, a warranty claim or a part? Choose the option that matches where you purchased.

01 / KINGROCK4X4.COM

I purchased on this website

Contact the Kingrock team directly for an order placed on kingrock4x4.com. Include your order number and the part involved.

Contact Kingrock support

Opens your email app. You can attach photos and your receipt there.

02 / Dealer network

I purchased from a dealer

Your dealer knows your purchase and can help with the next steps. You can also contact the Kingrock team directly; please include the dealer’s name.

Ask Kingrock for help

For a non-warranty return, contact the seller for their return terms.

Help us help you

Prepare your request.

Gather the information you have available to help us identify the product and review your request.

  • Your order number or proof of purchase, including the date and seller’s name.
  • The Kingrock part number and the component involved.
  • Your vehicle’s make, model, year and equipment.
  • A description of the issue and helpful photos of the product or installation.

Before shipping a part, request return instructions and confirmation of how your claim will be handled. Before arranging work at a shop, ask how any associated costs will be handled.

The Kingrock warranty

Coverage by component.

All Kingrock products carry a lifetime warranty, except wear components and shocks.

Lifetime

Kingrock products

Except wear components and shocks.

1 year

Wear components

Such as ball joints and suspension bushings.

3 years

Shocks

Shipping and labour

Under the Kingrock commercial warranty, shipping and labour costs are the buyer’s responsibility, except where applicable legal warranties require the seller or manufacturer to cover them. Contact us before shipping a part or arranging work to confirm the next steps.

The Kingrock warranty is in addition to applicable legal warranties and does not limit your statutory rights. The suggested steps on this page do not prevent you from contacting the seller or manufacturer.

Need something else?

Returns

For a purchase on this website, request return authorization by email within 90 days of delivery. Products must be new; opened packaging is accepted. For a dealer purchase, contact your seller.

Read the return and refund policy

Replacement parts

Include the Kingrock product number and the component you need. A photo can help identify it.

Fitment

Not sure which part fits your vehicle? Send us its configuration.

Check fitment

The Kingrock network

Looking for an installer?

Tell us your city, postal code, vehicle and the parts to install so we can help you find a contact in the network.

Find an installer