Refund policy

Returns for purchases on kingrock4x4.com

If your purchase does not fully meet your expectations, you may request a return within 90 days of receiving your order.

Product condition

Returned products must be new, unused and uninstalled. The packaging may have been opened. We do not charge a restocking fee.

Request a return authorization

Before sending anything back, email info@kingrock4x4.com with your order number and the products you wish to return. We will provide a return authorization and shipping instructions. Use the address provided in that authorization.

Our team responds Monday to Friday, usually within one business day.

Costs and refunds

For a voluntary return of a product that conforms to your order, you are responsible for return shipping costs. Original shipping charges are not refundable. If your original shipping was free, no original shipping charge will be deducted from your refund.

After receiving the return and checking its eligibility, we issue a refund for the returned products and corresponding taxes within 3 to 5 days of receipt, to the original payment method. Your financial institution’s processing time may affect when the credit appears.

Defective, damaged or non-conforming products

Contact us at the same email address with your order number and a description of the issue. The voluntary-return terms above do not limit statutory warranties, rights relating to defective or non-conforming products, or cancellation rights provided by law. Applicable legal requirements regarding costs and refund deadlines take precedence where relevant.